We enhance contact centres through the power of Conversational AI
VERSA Connects builds Digital Workforces that sit along human workforces, enabling businesses to cut costs, manage growth and improve customer and employee experiences.
Reliable digital workforce, happier human team.
We've designed a product to elevate all aspects of your contact centre: from streamlined customer experiences and enhanced team wellbeing, to reducing costs and efficiently managing growth.
Total conversational care delivered through a managed SaaS product.
Say hello to innovation
The VERSA Connects Digital Workforce handles repetitive queries, so your team can focus on more meaningful customer interactions.
Our pricing model is a win-win
Once you are set up, you only pay for the conversations the digital workforce handles.
How much can you save?
This simple ROI calculator quickly reveals how much implementing a digital workforce could save your business.
Cost Savings
and Benefits
- Lower cost to serve than human workforce
- Reduction in per seat technology licensing requirements
- No penalties, overtime, sick leave, or annual leave payments
- Organic reduction in support roles
- Pandemic and disaster resilient workforce
- Contact centre technology stack agnostic
- Reduction in replacement training costs and no learning curve
- Continuous improvement and quality management
A new way of working: Harnessing innovation to fuel productivity in the workplace.
Optimising Productivity: Prioritising Innovation Over Extended Work Hours - learn how to unleash the potential of your team by shifting to an innovative mindset.
Designed to enhance
— not replace
Delivering an augmented, high performing contact centre through using the combined strengths of a digital and a human team.
Our Brand Experiences
We customise unique AI personalities to align with your brand.
Increased Capacity
Boost your customer service capacity to meet demand.
24/7 Availability
Customer service that’s available around the clock—real time responsiveness, always.
Reduced Cost to Serve
Maximise efficiency and profitability by leveraging the synergy of human and digital workforce.
Increased Staff Engagement
Free up your team to engage with more meaningful and high-value customer interactions.
Improve Staff Retention
Higher job satisfaction resulting in better employee retention.
Improved Customer Experiences
Truly omni-channel customer service experiences.
Kath Blackham, CEO
VERSA Connects
Experience in Conversational AI
Connect with an expert.
Whole-of-business value delivered through conversational AI driven transformation. Get in touch to see how VERSA Connects can optimise your business operations.